RESERVATIONS

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Guidelines and Policies

We have classified our cancellation and waiting time policy based on our customer feedback.

Cancellation Policy

Cancellations and its fee are been applied in certain situations as mentioned below;

• Cancellations can be done within 24 hours before the pickup date/time of the booking for free. No charges will be added to the cancellation.

• If any cancellations are done later or on the date of pickup/time, $25 fee will be charged when the cancellation is done.

• Any unannounced cancellations will not be accepted as the driver has been already assigned for the ride, and full ride payments must be made accordingly.

• For Emergency or unexpected circumstances, please contact our hotline to inform us.

*If you are unwilling to make the cancellation payment ($25 fee), you will no longer be able to make any reservations with us. You will be put under our blacklist category, and we won’t be able to accept bookings from you.

Please make sure to check on the above cancellation policy details and contact us for any further information.

Pickup Time and Waiting Time Guidelines

• Our driver will be at the pickup location prior to the pickup time.

• For further guidance, the driver will be contacting the passenger.

• Waiting time starts from the second hour of waiting time, as will be providing the first waiting hour free to the passenger.

• Both cancellation and waiting time can be further clarified by contacting us. The waiting fee will differ by the vehicle option selection.